Custom Order Terms and Conditions

 

GabbyCrafts Policy for Digital Products

Turnaround Time

We strive to complete your digital design project(s) within a reasonable timeframe.
Our standard turnaround time is five days to two weeks. This excludes business
closure days and public holidays. This time starts from the date of receiving all
necessary project details and materials. Please note that complex projects may require additional time, and we will communicate any such delays with you promptly.

Design Usage

Please be advised that a non-bulk custom order DOES NOT INCLUDE the cost of the design.  Under no circumstances will I only create a design for a custom order without the order being placed.  Furthermore, I will not sell only the custom design.  The cost of the design is only included in bulk orders.  Bulk orders are defined as orders with 50 or more items.

Example: You request a custom design for a product.  You then state, “I would like to purchase just the design.”   This is not permitted. 

GabbyCrafts owns the Intellectual Property (IP) rights of all designs created even after the finished product is provided. 

Refunds

GabbyCrafts does not provide refunds for completed digital products or services
unless we are at fault for a substantial error or omission. We encourage open communication throughout the digital design process to ensure you are completely satisfied with the final product.

Revisions

We offer two free revisions on any custom design. Please be advised that these
revisions must be made no later than 48 hours after the initial design is sent via email. Any additional revisions requested after this timeframe will incur a $10 fee per change. After five total changes, no further changes will be made. It is imperative to provide clear and concise feedback during the revision process to
facilitate efficient communication and timely completion of your project.

Changes and Alterations

No changes or alterations will be made to the final design after final approval has
been made. It is strongly recommended that you review the design thoroughly before finalization.

Promotional Use

GabbyCrafts reserves the right to showcase completed work (physical and digital) in our portfolio, website, social media platforms, and other promotional materials for the purpose of demonstrating our creativity to potential customers. If you have any concerns about the privacy or confidentiality of your project, please inform us in writing before the project begins.   

GabbyCrafts Policy for Physical Products

Shipping

I am a one-person business; therefore, please allow 8 -10 business days from date order is placed for processing and shipping. This applies to regular orders.

Please ensure that you provide the correct name, complete physical address and email address. All packages will be sent via in accordance with shipping information you provide at checkout. GabbyCrafts is not liable for packages not received due to incorrect information provided, delays with mail, lost, damaged, or stolen packages. It will be imperative for customers to track their packages once tracking information has been sent by GabbyCrafts.

GabbyCrafts relinquishes liability for packages as soon as order is shipped. Lost, damaged, or missing packages does not warrant either a refund or a replacement.  In the event this occurs, the customer must first contact their local mailing authorities regarding the missing package(s). 

Size 2XL is an additional $2.00 per garment. Sizes 3XL and 4XL are an additional $5.00 per garment.

Shipping on Bulk Custom Orders

Please allow up to 10 - 24 business days from date of order for order to be processed and shipped. This applies to custom orders. GabbyCrafts defines a bulk custom order to include 50 items or more that are made to order based on specific customer needs/requests. Orders over 100 items will likely take longer. If you require a specific design and it is not a business logo, please send me an email at gabbycraftsllc@gmail.com.

All images for custom orders must be uploaded with your order on the website.  If you require any changes to your submitted design, e.g. background removal, size changes, etc., this will incur an additional $10.00 fee per design. If there is only one design, this fee will be added to the total bill. Files must be a .png file set at 300 dots per inch (dpi). GabbyCrafts is not liable for quality of files; therefore, make sure you are submitting quality files.  If they are not clear or grainy in the submission process, they will be the same once I receive them.

If GabbyCrafts is creating the design, you are only allowed a maximum of two (2) changes. Any change beyond this you will incur an additional $5 per change. Maximum of five (5) changes. Therefore, before you contact GabbyCrafts, please have an idea of exactly what you are looking for with your design. GabbyCrafts will send a watermark mock-up of your requested design. This is the opportunity to voice any changes. Once order is finalized, no further changes will be made. If back designs are needed, you will be charged an additional $2.00 per shirt. All branding and large order items are custom; therefore, no refunds or exchanges are permitted.  Please make sure you are precise in exactly what you are purchasing. If you are ordering apparel as a part of your branding order,  the apparel that is used is unisex and true to size. Refunds or redos will not be permitted if you choose the wrong size(s), color(s), or incorrect logo/design usage that was not specified. All packages will be sent via in accordance with shipping information you provide at checkout.  If you choose local pickup, please be prepared to meet within 2-3 business days after order completion.  Payment in full is required before work begins. 

Returns

All items are custom; therefore, no refunds or exchanges are permitted. Shirts used are unisex and are true to size. Refunds or redos will not be permitted if you choose the wrong size or color. Furthermore, if you damage your order upon delivery, GabbyCrafts will be unable to provide replacement unless a new order is placed. Payment in full is required before order is processed. GabbyCrafts will only redo an order if fault lies with the company. Items that are damaged due to shipping must be handled with the shipping company. Items that are damaged due to negligence will not be replaced or refunded.

Timely Payment of Invoices

Once an invoice is sent, payment is expected within 48 hours.  After 48 hours, a second invoice will be sent.  You will have 24 hours to pay the invoice in full after the second submission.  After which time the invoice is not paid, the order will be cancelled. 

If you require the invoice to be reinitiated, a $10 reinitiation fee will be added to the invoice. 

Methods of Payment

All payment will be accepted via payment of invoice or via the website only!

CashApp, Cash, Personal Checks, Venmo, and Zelle will not be accepted.