GabbyCrafts Policy for Custom Digital Products

GabbyCrafts Policy for Physical Products

Shipping

I am a one person business; therefore, please allow 8 -10 business days from date order is placed for processing and shipping. This applies to regular orders.

Please ensure that you provide the correct name, complete physical address and email address. All packages will be sent via in accordance with shipping information you provide at checkout. GabbyCrafts is not liable for packages not received due to incorrect information provided, delays with mail, lost, damaged, or stolen packages. It will be imperative for customers to track their packages once tracking information has been sent by GabbyCrafts.

GabbyCrafts relinquishes liability for packages as soon as order is shipped. Lost, damaged, or missing packages does not warrant either a refund or a replacement.  In the event this occurs, the customer must first contact their local mailing authorities regarding the missing package(s). 

Size 2XL is an additional $2.00 per garment. Sizes 3XL and 4XL are an additional $5.00 per garment.

Bulk Custom Orders

Please allow up to 10 - 24 business days from date of order for order to be processed and shipped. This applies to custom orders. GabbyCrafts defines a bulk custom order to include 10 items or more that are made to order based on specific customer needs/requests. Orders over 100 items will likely take longer. If you require a specific design and it is not a business logo, please send me an email at gabbycraftsllc@gmail.com.

If you require any changes to your submitted design, e.g. background removal, size changes, etc., this will incur an additional $10.00 fee per design. If there is only one design, this fee will be added to the total bill. Files must be a .png file set at 300 dots per inch (dpi). GabbyCrafts is not liable for quality of files.

If GabbyCrafts is creating the design, you are only allowed a maximum of two (2) changes. Any change beyond this you will incur an additional $5 per change. Maximum of five (5) changes. Therefore, before you contact GabbyCrafts, please have an idea of exactly what you are looking for with your design. GabbyCrafts will send a watermark mock-up of your requested design. This is the opportunity to voice any changes. Once order is finalized, no further changes will be made. If back designs are needed, you will be charged an additional $2.00 per shirt. All branding and large order items are custom; therefore, no refunds or exchanges are permitted.  Please make sure you are precise in exactly what you are purchasing. If you are ordering apparel as a part of your branding order,  the apparel that is used is unisex and true to size. Refunds or redos will not be permitted if you choose the wrong size(s), color(s), or incorrect logo/design usage that was not specified. All packages will be sent via in accordance with shipping information you provide at checkout.  If you choose local pickup, please be prepared to meet within 2-3 business days after order completion.  Payment in full is required before work begins. 

Returns

All items are custom; therefore, no refunds or exchanges are permitted. Shirts used are unisex and are true to size. Refunds or redos will not be permitted if you choose the wrong size or color. Furthermore, if you damage your order upon delivery, GabbyCrafts will be unable to provide replacement unless a new order is placed. Payment in full is required before order is processed. GabbyCrafts will only redo an order if fault lies with the company. Items that are damaged due to shipping must be handled with the shipping company. Items that are damaged due to negligence will not be replaced or refunded.

Rush Custom Orders

Rush custom orders will incur the following rush fee:

10 items: Seven day notice ($30 fee) Five day notice: ($50 fee). Less than five day notice will not be accepted.

20-40 items: 14 day notice ($60 fee) Seven day notice: ($75 fee). Less than seven day notice will not be accepted.

50+ items: No rush orders will be accepted

Under no circumstances will any order be accepted within 24 hours of requested delivery.